A Complete Guide to Citadel Casinos

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Deposit Time


Withdraw time

3-6 days

Citadel Instant Payments is a payment platform that allows you to make online payments using your bank account. Citadel Instant Payments is a simple, safe alternative for making payments at online casinos.

With Instant Payments, you don’t need to set up an account or pay money into a wallet first. Learn how to use this platform to fund your online casino and take advantage of all the games and bonuses available!

  • Aleksandra Nolan
  • Updated: 28.07.2022

  • Updated: 28.07.2022

    Best Citadel Online Casino Sites

    Best Citadel Online Casino Sites



    An Introduction to Citadel and Citadel Instant Payments

    Citadel was founded in 1993, as a financial company that specialised in personal and professional investment advice. The internet boom a few years later made them realise the importance of secure payment methods, without the need to open any additional accounts.

    Citadel launched Instant Payments in 2000. Since its launch, it has become one of the largest and most trusted payment providers in e-commerce, bringing technology and security measures to some of the world’s largest merchants and online casinos.

    Citadel has partnered with hundreds of banks worldwide to ensure effective money transfers. It has offices in major cities worldwide, which helps them gain perspective on the needs of customers from different regions.

    Instant Payments is a safe online payment option that enables customers to transfer money to internet retailers and online casinos right from their bank account. There is no need to open an account to facilitate these transactions, you simply select Citadel from the list of payment options, as long as you bank with one of the institutions they support.

    Getting Started With Citadel

    When you have an active account with one of its supported banks, and sufficient funds to complete a payment, Instant Payments can be used right away. To use the service, you do not need to register for an Instant Payments account.

    When paying for services online, or depositing money at an online casino, select the Citadels Instant Payment option. Citadel will then request the money from your bank and handle the transaction until it is safely received by the Citadel Casino.

    How Citadel Casinos Work

    How Citadel Casinos Work

    Once you have chosen an online casino that accepts Citadel Instant Payment as a deposit method, it will be time to deposit funds into the casino account. Although you do not need to register an account with Citadel, you will need to ensure that you are registered with your bank’s online service.

    Depositing at a Citadel Casino

    There isn’t much variation across casinos, and to deposit money, you’ll either choose “Cashier” or “Deposit” at the casino. As previously mentioned, select Citadel Instant Payments as your preferred payment method under banking options.

    Then enter your banking details to complete the transaction. The following step is logging into your online banking account using your user ID and password. After confirming the money transfer, you are finished.

    The first time they make a payment, you will be set a limit by Citadel. This will depend on your bank, the funds available in your bank account as well as the casino being used. The limit will also be revised after every payment.

    Citadel Payment

    Withdrawing from a Citadel Casino

    When it comes to withdrawing your wins from a Citadel Casino, the procedure is as straightforward. The majority of casinos that accept this payment option for deposits also enable withdrawals, however it is always a good idea to double-check with the casino beforehand.

    line form, just click the withdrawal section. The processing system of the casino may need a few days for this to clear, ranging from 2 to 5 days, depending on the casino in question. The payment process from Citadel can also take between 1-3 days, so be prepared for this delay.

    Citadel may charge you a small processing fee for withdrawals, and some casinos can take a small processing fee out of your cash. You can learn more on the terms and conditions page of the casino website.

    Know Your Customer (KYC) Process

    In line with license and regional laws and regulations, Citadel casinos are required to conduct a Know Your Customer check. This helps to eliminate fraud and money laundering at casinos.

    The casino will require the player t submit information such as proof of identity, address, contact details and proof of banking details. This information may vary between casinos.

    It is vital that you provide this information, as the casino will not pay out until it is complete. Failure to do so can mean that you forfeit your winnings.

    Claiming a Bonus

    Claiming a Bonus From a Citadel Casino

    One aspect of a Citadel Casino is that you are still eligible for all the great bonuses the casino has on offer

    Depending on the casino you are playing at, different bonuses may be available. There will be various terms and conditions for each deal. The bonuses you’ll often find at a Citadel Casino look like this:

      • There are many other bonus categories, but the welcome bonus—which could include free spins, a deposit match, or both—is the most popular.
      • You may spend free spins you receive as a bonus on particular slot machines.
      • With no-deposit bonuses, you may fund your casino account without making a deposit.
      • When you accept a deposit/reload bonus, the casino will match your deposit with a certain sum, stated as a percentage of your deposit. This frequently is included in the welcome bonus package.
      • Regardless of whether you win or lose, you are rewarded for your spending when you earn a cashback bonus from the casino.

    A great, risk-free reward that boosts your balance and time spent playing at an online casino is a casino bonus. Bonuses are a key component of many players’ winning online gambling strategy.

    Games That Can Be Enjoyed at a Citadel Casino

    Games That Can Be Enjoyed at a Citadel Casino

    With regards to the games that you can enjoy at Citadel Casinos, you are spoilt for choice. Whatever your preference, you will find thousands of slots, table games, live dealer games, and more, all ready for you to try your luck.


    Citadel Casino


    Here are a few examples of what you can play;

    • Slots: Starburst, Temple Tumble, Merlin’s Grimoire, Dead or Alive
    • Table Games: Roulette, Poker, Blackjack, Bacarrat
    • Live Casino: Live Roulette variations, Live Baccarat, Live Blackjack, Live Andar Bahar
    • Video Poker: Jacks or Better, Deuces Wild, Joker Poker, Progressive Jackpot Poker
    • Game Shows: Deal or No Deal, Monopoly Live, The Price is Right, Dream Catcher

    On top of this, you can play scratch cards, lotto, bingo and more. If your Citadel casino offers a sportsbook, you can have a flutter with a bet on your favourite sport!

    Safety and Security

    Safety and Security of Using Citadel at Online Casinos

    Citadel Instant Payments follow the same authentication and privacy protection guidelines demanded by the banks they support. They do not store any banking information and will not share any transaction details, unless they are required to do so by law.

    Citadel Secure

    Citadel subscribes to strict anti-money laundering (AML) and know your customer (KYC) procedures, which means that you have less chance of falling victim to fraud and other illegal practices.

    The software and data used by Citadel Instant Payments are protected by sophisticated security technologies. Communication between consumers and Instant Payments is encrypted to protect sensitive data.

    Countries That Can Use Citadel

    Countries That Can Use Citadel

    Although somewhat limited, Citadel Instant Payment can be used in over 15 countries, including;

    • Austria
    • Belgium
    • Canada
    • Czech Republic
    • Estonia
    • Finland
    • Germany
    • Italy
    • Latvia
    • Lithuania
    • Portugal
    • South Africa
    • Spain
    • Sweden
    • United Kingdom

    All legal currencies supported as legal tender in these countries are accepted.

    They support over 15 languages, including 15 different languages, including English, German, Italian, Danish, Swedish, Spanish, French, Latvian, and Norwegian.


    Fees Charged by Citadel

    One of the biggest reasons players chose Citadel, on top of the ease-of-use and secure transactions, is the fact that they do not charge for depositing at an online casino.

    Any charges incurred when depositing or withdrawing with Citadel Instant Payment will come from the casino or your bank. To be sure, always check with them before receiving any nasty surprises.

    Citadel’s Mobile Accessibility and App

    Citadel has a mobile app that works much the same way as most banking apps. The app itself is focused on customers that have Citadel banking accounts.

    You cannot use the app to make Citadel Instant Payments unless you are an account holder. If you are a customer, you can use it to top up your casino account.

    Pros and Cons

    Pros and Cons of Citadel

    Like all payment methods, Citadel Instant Payment has its up and downs. Let’s have a look at the pros and cons of Citadel;


    • Excellent security features
    • Easy-to-use process
    • Works in conjunction with bank and casino safety features
    • Cost-effective method of depositing money


    • Some casinos do not allow withdrawals
    • Its use is restricted in many countries

    Services Similar

    Services Similar to Citadel

    If you are unable to use Citadel, there are alternative payment options you can make use of;

    Payment Methods Similar to Citadel

    Payment MethodDeposit TimeWithdrawal TimeFees
    Bank Transfer3-5 days2-5 days0-5%
    MastercardInstant2-5 days`Varies
    InstadebitInstant2-5 days0-€1.95
    RevolutInstant3-5 daysNA
    TrustlyInstant2-5 daysVaries
    MaestroInstant2-5 days€1


    Citadel has provided a safe and secure method to transact effectively and safely at online casinos, using your bank account. With no need to open additional accounts, it limits your presence on the internet, making it harder for your data to be stolen.

    We would like to see Citadel Instant Payments represented in more countries than it currently is. Its global representation is not as widespread as some of its competitors. However, it is in partnership with a lot of online casinos, which is an advantage.

    Aleksandra Nolan

    Experienced online casino writer and reviewer who loves to share her knowledge and experience with others. She enjoys analyzing the latest trends in the industry and offering valuable tips to help others by having the most from betting at online casinos. She is constantly looking for new and interesting topics to write about and stays up-to-date on the latest changes in the online gambling industry.